Crystal Waters Retreat
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Crystal Waters RetreatLegalTerms & Conditions

Terms & Conditions

You are renting for the dates specified on your rental agreement and agree to the following terms and conditions without exception:

SECURITY DEPOSIT: A $500 Security Deposit will be charged two (2) weeks prior to your stay. The security deposit will be returned within two (2) weeks after your stay. If guest elects to pay for Property Damage Protection in lieu of the security deposit, guest agrees to the terms and conditions offered by the third party vendor.

CREDIT CARD AUTHORIZATION: If selected, guest authorizes Up North Properties LLC to charge guest's credit card account for rental fee and security deposit.

CANCELLATION: If you cancel less than 60 days before your arrival date the full rent amount is forfeited. Rent will not be returned or prorated if you arrive late or leave earlier than your scheduled departure. SLVR has the right to cancel any reservation if the property is no longer available for rent or in SLVR's view it is unsafe to rent. Occasionally guests are moved to different properties without notice. SLVR will not be held responsible for any misconceptions you may have regarding your rental cabin/condo. Cancellation due to weather conditions, lack of snow or lake level is not acceptable under our cancellation policy. You acknowledge being offered Travel Insurance when you booked the reservation. Terms of the third party travel insurance policy dictate whether any or all of your reservation cost will be refunded. Refunds are made directly from the insurance company.

SIGNED CONFIRMATION REQUIRED: Signed confirmation must be received within 5 days of booking or reservation is subject to cancellation. If booking a reservation within 5 days of arrival, confirmation must be received by our office within 24 hours of arrival or reservation may be cancelled. It is guest's responsibility to verify that dates & rates on confirmation are correct before returning.

PAYMENT: is due 60 days in advance of arrival. Cash/Personal Checks/Certified Funds/Discover/American Express/Master Card/Visa and e-checks are accepted. There may be a fee for e-checks.

MAXIMUM OCCUPANCY: If guest allows more people to stay the night in the property than the stated maximum occupancy, guest agrees to pay a $500.00 over-occupancy fee, and authorizes this fee to be charged to their credit card on file.

BOAT & TRAILER PARKING: is allowed. Guest is responsible for any tickets given by local authorities for illegal parking. Please call Up North Properties LLC for alternative parking options.

CHECK-IN/CHECK-OUT: Check-in time is 4:00 PM. Check-out time is 11:00 AM. Keys will only be released to the responsible party unless advanced arrangements have been made with Up North Properties LLC. Late check-outs are not allowed without advance permission from Up North Properties LLC, and if granted, are subject to additional fees. One add'l night's rent will be charged automatically for unapproved late check-outs. Guest agrees to their credit card being charged for this expense without further authorization.

PETS: Pets are not allowed in our rental properties unless property is designated "pet friendly". If evidence of a pet is found on your rental property, guest authorizes a $500.00 fine being charged to the credit card on file immediately. Guest is responsible for and will pay all costs necessary, as determined by Up North Properties LLC, to remove scent, hair and all other pet related issues from property. If you bring your pet to a "pet friendly" property, you agree to keep your pet under control and within the boundaries of your rental property at all times. You are responsible for any and all damage, odor, stains, etc to your rental property and the property of others. You authorize Up North Properties LLC to charge all expenses for repairs caused by your pet to your credit card without further authorization.

NOISE: Please be aware and respectful to the neighbors around you. Some are full-time residents and on a different work/sleep schedule than yourselves who are vacationing. You are required to follow all noise ordinances. Failure to do so could result in an early departure without refund. If the Rental Agent is called out to handle a situation at your rental property due to noise or misconduct at your rental property, you agree that your credit card will be charged a $250 fee without further authorization.

NO SMOKING: is allowed in any of our rental properties. Guest authorizes a $500.00 smoking fee being charged to your credit card immediately upon discovery of smoking in the property, PLUS entire cost to remedy smoke odor and/or other damage.

CAMPFIRES: Campfires are permitted on our properties. Be advised that the DNR will specify certain times of the year as 'No Burn'. No campfires will be allowed during these times.

TELEPHONES/CABLE/SATELLITE: Your cottage is not equipped with local telephone. Any additional cable/satellite programming (i.e. "pay per view") available in your cottage is NOT for guest use. Guest is responsible for ALL additional television programming appearing on the owner's bill during their stay plus a $25 service fee.

LOST/UNRETURNED KEYS: If keys are not returned to our cleaning staff at check-out, you authorize a $50 per key charge on your credit card. Guest acknowledges receipt of two sets of keys and accepts responsibility for additional keys issued to guest or his guests

FIREWOOD: Firewood is not guaranteed at any of our properties. If burning a fire is important, you may want to bring wood with you or contact us for phone numbers of local firewood providers. Firewood is provided at Crystal Waters Retreat during the winter months.

EQUIPMENT/APPLIANCES: Every effort is made to keep televisions, VCRs, DVD players, coffee pots, washer, dryers, etc. (if provided) in good working order; however, Up North Properties LLC does not guarantee that they will work properly during your stay. Please note that all fireplace/woodstoves are for heating purposes ONLY! NO COOKING ALLOWED!

MISHAPS/WEATHER: Up North Properties LLC is not responsible for inconveniences due to the elements. In the event a problem occurs, we will do all we can to solve it in a timely manner. Up North Properties LLC will do the best we can to describe your rental to you; however previewing is recommended if you have special needs. Up North Properties LLC is not responsible for damage caused by appliances. No discounts or refunding of rent will be given for mishaps, weather, or lake conditions. Parking is plowed in the winter prior to guest's arrival. Road and driveway snow removal is done by independent vendors on their own schedule. Cancellation due to weather condition, lack of snow or lake level is not acceptable under our cancellation policy.

PROPERTY FOR SALE: If the cabin/condo is for sale or goes on the market after you book, it may be shown during your stay. Every effort will be made to protect your privacy. If the cabin/condo sells prior to your arrival or becomes uninhabitable, this agreement becomes void. In that event, SLVR will do everything possible to relocate you, but cannot guarantee it.

LOST OR MISSING ITEMS: Up North Properties LLC is not responsible for any items left behind after your stay. If you would like Up North Properties LLC to mail /ship item(s) left, you will pay the cost of the shipping.

SAFETY: Up North Properties LLC is not responsible for personal injury or damage to property while occupying one of our owners' properties. Guests agrees to hold Up North Properties LLC, their employees, and the property owner harmless and free of liability for injuries or damage that may occur during guest's stay.

AGREEMENT TO TERMS AND CONDITIONS: Prices, terms and amenities are subject to change without notification at Up North Properties LLC's discretion. We appreciates your business and thank you in advance for your cooperation in complying with these terms and conditions and all other rules, laws and ordinances. I have read, understand and agree to the above terms without exception.